For travel advisors and tour operators
The ground operation behind your Tanzania programme.
Net rates, white-label documents, 48-hour quote turnaround, and a duty phone in Moshi that answers while your clients are in the field.
What you get
Built for the way agencies actually work.
01
Net rates, held
Confidential net rates by season, with your margin yours to set. Rates held for the quoting period rather than moving under you mid-negotiation.
02
White-label documents
Itineraries, day-by-day plans and pre-departure packs issued under your brand. Your client need never see our name unless you want them to.
03
Quotes inside 48 hours
A costed, camp-named itinerary within two working days of a clear brief. Faster when your client is deciding between operators and you need to be first.
04
One named contact
The same planner across every booking you send, rather than a rotating trade inbox. They learn how your agency works and what your clients expect.
05
Emergency cover, in country
A duty phone in Moshi covering every night your clients are in Tanzania. Answered by our own operations team, in our own time zone.
06
Familiarisation trips
We host advisor trips through the low season. You cannot sell a camp convincingly until you have slept in it.
Terms
The commercial detail, up front.
You should not have to fill in a form to find out how a DMC works. Full rate sheets on request.
- Commission model
- Net rates. You set your own margin — we do not publish a retail price that undercuts you.
- Quote turnaround
- Within 48 hours of a complete brief; usually 24 on rebookings.
- Deposit
- Taken only once your client has approved the itinerary. Camp deposits flagged separately where a property demands them earlier.
- Payment
- Bank transfer in USD. Terms agreed per agency once we have worked together.
- Documents
- White-label as standard. Co-branded or Highland-branded on request.
- Emergency contact
- A 24-hour Tanzanian duty number, live for every night your clients are in country.
- Company
- A Tanzanian destination management company, operating from Moshi since 2001. Registration and licence documentation on request.
When it goes wrong
The only question that really matters to an agency.
A flight is cancelled. A camp floods. A client falls ill at four thousand metres. What happens in the next hour is the whole value of a ground operator, and it is the one thing a rate sheet cannot show you.
Our answer is that the person handling it works for us, in Moshi, and has done for years. Not a subcontractor, not an overnight inbox. You get a named contact, a duty number, and a call back — to you and to your client — before you have to chase.
An agency we work with
Working with Highland Luxury Tours has been effortless. Their communication is prompt, their itineraries are thoughtfully prepared, and our clients consistently return with outstanding feedback. They have become one of our most trusted destination management partners in Tanzania.
Zappata Donald
United States
Send us a brief and see what comes back.
The fastest way to judge a DMC is to give one a live enquiry. Send a real client brief and compare our 48-hour turnaround against whoever you use now.
Or reach the trade desk on WhatsApp: +255 754 892 729 · +255 752 721 837. Moshi, Tanzania.